Shipping & Returns

Shipping Cost: 

$8.99 Per package flat rate to 50 States (USPS 1st class mail or Priority 3-6 business days)

$19.99 Canada Shipping by Canada Post Service (7-10 business days typically*)

$39.99 Per package flat rate to International countries by Priority Service (10-14 business days typically*)

*Products can be held in customs which can delay shipments longer. Please allow extra time

*Business day does not include Sat or Sun

Shipping & Returns:

1. All returns / exchanges must be notified to and authorized by the sales representative within 7 days of delivery.

2. No returns will be accepted if the product has been opened from original packaging and has been used. No returns will be accepted after 21 days of receipts, ALL returns will be subject to a service charge of 25% restocking fee. Original shipping costs to the customer and return shipping costs are non-refundable.

3. All returns  are subjected to a service charge of 25% restocking fee.

4. All returns on special order items are subjected to a 50% restocking. Specail order items can also be denied return.

5. All returns must be accompanied by original invoice / pick ticket.

6. All canccellation are subject to a 10% cancellation fee.

7. Customer is for all return shipping on exchanges, defective items, wrong items.  We will not refund return shipping.

8. We are glad to replace warrantied items, but customers are responsible for the shipping costs of the replacement item to them, and also of the defective item back to us.

9. Parts must be in new, re-salable condition, and in their original packing. NO PAINTED OR OTHERWISE ALTERED PARTS WILL BE ACCEPTED OR CREDITED.

10. REFUSED SHIPMENTS: Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee. These charges must be paid in full before any future orders will be shipped.

11. MotorcycleHIDLights.com reserves the right to reject returns on non-defective products. Returns will be handled on a case by case basis.

12. Items arrived by special delivery or truck freight (including but not limited to body kits, bumpers, wings, hoods, and wheels) are not subject to returns. NO EXCEPTIONS WILL BE MADE. If item is damaged it must be signed for as "Damaged" upon delivery otherwise it is not eligible for return.

13. Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write “damaged” on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call  MotorcycleHIDLights.com within 24 hours to file a claim request. Failure to comply with this policy may result in a denial for damage claim.

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